When a refund may be considered
- A duplicate or accidental charge.
- A paid product that was not delivered.
- A verified purchase issue that remains unresolved after reasonable review.
- Another circumstance required by applicable consumer law.
Request window
Submit your request within seven days of the original purchase date. Include your order reference, the email used at checkout, and a clear description of the issue so the team can investigate efficiently.
Non-refundable items
Activated, revealed, redeemed, fully delivered, or otherwise consumed digital-license products may be ineligible for refund. Eligibility depends on the specific product, its delivery state, and applicable law.
Review and timing
Every request is reviewed individually. If approved, a refund is generally sent to the original payment method within five to ten business days, though your financial institution may need additional time.
How to request help
Email support@primeteky.com or call +18773702674. Do not send payment-card details by email.